At Hereforapound.com, we aim to offer customer service that is as impressive as our amazing offers. Here, we have answered a few frequently asked questions which should help with any queries that you have.
Where do you deliver to?
We deliver to all areas of the UK, same shipping charges apply. Unfortunately we do not currently offer shipping outside of the UK.
How much will it cost to ship my order?
There are a range of delivery options available. Our standard delivery charge of £3.50 applies to all orders regardless of number of items or size of item. If you require your pound order as a priority, you can select next day shipping as an option for Only £5.99 (For Orders Received By 2.00PM). If you create a bulk order of your weekly and monthly essentials for £15 or more you can enjoy free shipping!
How long will it take for my order to arrive?
Depending on your preferred delivery selection, your order can take between 1 and 5 working days for delivery. If longer delivery times are anticipated this information will be shown on the product information for the day's offer. Delivery to a certain areas including Aberdeen, Scottish Highlands, Isle of Man, Isles of Scilly and Northern Ireland - may take longer than our standard delivery times stated.
How will I know that my order is on it's way?
Once your order has shipped, we will send you a confirmation email with details of the courier and a tracking number so that you can keep up to date with delivery progress.
Can I have my order shipped to an address of my choice?
Yes, the billing address that you provide must match the information on your debit/credit card account but you can request that your item is delivered to work or another more convenient address.
Will someone have to be available to sign for the order at the time of delivery?
Yes, all of our orders require a signature at the time of delivery.
Please contact us on 01392 277983 Monday to Friday 9am to 5pm should you have any other queries that have not been answered above.
Hereforapound Customer Service